IDM is always ready to help
We are here to help. Start by choosing your question category.

Plan Name Speed (Mbps) Quota (GB) Price HT (LBP) ADSL/VDSL
4M-80GB 4 Mbps 80 GB 60,000 LBP ADSL
OS-110GB Open Speed 110 GB 100,000 LBP ADSL & VDSL
OS-170GB Open Speed 170 GB 155,000 LBP ADSL & VDSL
OS-220GB Open Speed 220 GB 190,000 LBP ADSL & VDSL
OS-300GB Open Speed 300 GB 250,000 LBP ADSL & VDSL
OS-400GB Open Speed 400 GB 300,000 LBP ADSL & VDSL
OS-500GB Open Speed 500 GB 350,000 LBP ADSL & VDSL
6M-UNL 6 Mbps UNLIMITED 175,000 LBP ADSL
8M-UNL 8 Mbps UNLIMITED 250,000 LBP ADSL
iPlan Light Open Speed UNLIMITED 150,000 LBP ADSL
iPlan Popular Open Speed UNLIMITED 200,000 LBP ADSL
iPlan Premium Open Speed UNLIMITED 250,000 LBP ADSL & VDSL
iPlan Platinum Open Speed UNLIMITED 325,000 LBP ADSL & VDSL

*All Unlimited plans are ruled by a Fair Use Policy FUP. To learn more, please visit https://www.idm.net.lb/adsl_fup.html

In case you exceed the quota of your metered plan, please note that you can add extra GBs for 3,000 LBP per GB.

Prepaid subscribers: Please visit the nearest dealers, or you can add Extra GBs online via our website, click on BUY ONLINE and simply add the information required and you will receive the pin code via SMS in order to refill it from your end.

The fees will be automatically deducted from your credit card account.

  • Postpaid subscribers: Please refer to the account management page, and submit the uncap request online "under add extra GBs".
In case you would like to cap your account, please re-submit the request online through the account management page or send an email to ccu@idm.net.lb and your request will be executed at the beginning of the subsequent month.

Yes, you can still boost you plan by adding the iBooster that covers your needs. You may find below the iBoosters lineup, prices and availability.


Plan New price (HT) Can be added on
Unlimited Night (11pm/7am) 36,000 LBP Metered Plans OS-110GB and higher
Unlimited Evening (7pm/7am) 60,000 LBP Metered Plans OS-110GB and higher
Unlimited Day (7am/5pm) 60,000 LBP Metered Plans OS-110GB and higher
Unlimited Weekend 54,000 LBP Metered Plans OS-110GB and higher
Unlimited Netflix 42,000 LBP Metered Plans OS-110GB and higher
Unlimited Social Media 42,000 LBP Metered Plans OS-110GB and higher
Unlimited TikTok 42,000 LBP Metered Plans OS-110GB and higher
Unlimited Video Conferencing 42,000 LBP Metered Plans OS-110GB and higher
Parental Control 12,000 LBP All plans

You can add 2 Unlimited iBoosters per plan, in addition to the Parental Control iBooster. (Unlimited Night & Unlimited Evening iBoosters cannot be activated together)

The new 6M-Unlimited plan will automatically provide you with the upgraded speed. In case your physical telephone line supports less than 6 Mbps, you will be provided with the highest reachable speed.

“Add TV bundle” is available for all Internet plans, you can select the desired Internet plan and add a Cablevision TV subscription for a discounted monthly rate:

  • Add TV Full Package Subscription without Sports (4 TVs): 210,000 LBP (HT)
  • Add TV Full Package Subscription with Sports (4 TVs): 340,000 LBP (HT)

Kindly note that freezing fee is 24,000 LBP (HT) per month.

Postpaid subscribers:

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click plan then “Freezing (no internet access) under “Modify account”.
  • Choose the freezing period then click on submit and your request will be executed at the beginning of the subsequent month then automatically reactivated at the end of the period chosen.
Please note that the freezing fees amounting 24.000LBP (VAT excluded) will be charged on a monthly basis.

Prepaid subscribers:
As pause card amounting of 24.000LBP (VAT excluded) should be purchased in order to increase your idle time with 30 days.

Please visit the nearest dealers, list of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx, Liban Post, Wish, Cash United branches.

If your account was not refilled directly by the dealer or you have been provided with a pin code, please find here under the different options to recharge it:

Option1: Account Management Center

  • Please go to IDM Website www.idm.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Under recharge account two choices will appear: Renew subscription (For monthly renewal) or refill extra GBs.
  • You can click on manage services to refill the Iboosters plans mentioned above (Unlimited night, evening etc..)
  • Choose one from the below payment methods:
    • I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
    • I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.
Option 2: Mobile Application
You can enroll you Internet Account on IDM's mobile App by following the different steps added in the question Nbr 11.

Option3:
Quick refill IDM you can renew your ADSL account or activate add-on services and Extra Traffic by going to www.idm.net.lb/refill-methods.html and choose quick refill or log on to your account management page.

  • Download IDM application from App Store or Play Store
  • Click My account then sign up
  • Enter the required info to create your own credentials (Name, Email, Mobile, Username and password …) noting that the password should be complex (Capital letters, small letters, numbers, special characters,) and greater than 8.
  • After entering information and clicking on Register, a Verification Code will be sent to your mobile , enter the code then click verify
  • Click plus sign button
  • Type a Name , then enter ADSL account credentials
    • Account Name: type here any name (optional)
    • Username: enter your DSL username
    • Password: enter your DSL password.
  • Click Add account
  • After adding the account click my accounts and then on the account name chosen from your end.

Refer a friend is an option available on account management that allows you to get 1 Month Free subscription (on your existing ADSL / VDSL plan) against each referred account once it becomes ready for activation.

You have to access the account management page and click on account info to modify your contact details and enable SMS service.

If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@idm.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.

  • Please go to IDM Website www.idm.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
    • You can check your bill under” My invoices”
    • Click on My invoices, and then you can choose between “Pay invoice” or “invoice details”.
    • You can also click on “download Statement of account” in case you would like to check your statement of account.

  • The ADSL accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by the your bank
  • The ADSL accounts can be also prepaid, where you can refill your account by purchasing a refill card at the beginning of each month or upon expiry date.
  • In case you would like to freeze your ADSL account, please refill your account with a Service Card LBP 24000(VAT excluded) which adds up 30 idle days to your balance.
  • Failing to do so shall result in the cancelation of the ADSL account on the 20th of the month (upon reaching the -60 in the idle time).

From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, or submit it online through our Website “under payment method” and the request will be executed upon your current cycle expiry date.

From postpaid to prepaid: Please send an email to ccu@idm.net.lb requesting to change the payment method or submit it online through our Website before the end of the month, and the request will be executed at the beginning of the subsequent month.

The change of speed or quota of your ADSL can be submitted as follows:

  • Post-paid/Prepaid downgrade/Upgrade ADSL speeds: You should refer to IDM website www.idm.net.lb to submit the requests before the 20th of the month in order to be able to proceed with your request at the beginning of the subsequent month if the line can technically reach the speed desired.
  • Post-paid upgrade/downgrade quota only: You should refer to IDM website www.idm.net.lb to submit the requests at no cost before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
  • Prepaid upgrade/downgrade quota only: You can simply buy a refill card and recharge it.
  • Bank Audi ADSL customer: You should refer Audi Bank branch and submit the request before the 20th of the month.

Please email us to ccu@idm.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.

Moreover, you can submit the request online as follows:

  • Please go to IDM Website www.idm.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on cancel account
  • Choose, no thanks proceed to cancellation page
  • Add your reason for cancellation.
  • Password
  • Repeat Password
  • Click on Submit cancellation

  • Please download our Mobile application (IDM), or you can go to IDM Website www.idm.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then account status and you can get the traffic usage in the account status
  • In the same page, you will find your current plan under Account type along with the expiry date of the service.

Please go to IDM Website: www.idm.net.lb and click on account management

  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and the below credentials then click on Add account:
  • Login:
  • Password:
  • Choose Back to my Accounts
  • Click on Manage
  • Click on manage my TV bundle
  • Enter your smartcard number
  • Choose your plan
  • Click on save configuration
In case you would like to unbundle your account, please follow the same steps then click on “Unbundle”.

Please go to our Website www.idm.net.lb , click on “Track Application”, enter your ADSL Landline number, and you will get more details about the status of your application.

Upon reporting the problem, please note that a ticket will be opened, then an automated SMS will be sent to your mobile number.
You can click on the link received in order to get more details about your case status.
Moreover, you can check it also on our IDM Website by following the different steps below:

  • Please go to www.idm.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then in the account status page you will get more details about the status of your case under “my incidents”


Technical Issues:

Please login to the AMC, click on “Manage” for the desired account, click on “Wifi Settings”
You will have the option to change the SSID and password if the modem support the TR-69 otherwise please click here to change the SSID and password.

  • Normal Hosting: pop.idm.net.lb port 110
  • Panel Hosting: mail.domain.com port 110, example mail.xyz.com

  • Normal Hosting: smtp.idm.net.lb port 25, or port 587 for non-IDM connection
  • Panel Hosting: mail.domain.com port 25, example mail.xyz.com or port 587 for non-IDM connection
Note: You need to Check on “My outgoing server (SMTP) requires authentication” in both hosting types.

We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.