IDM is always ready to help
We are here to help. Start by choosing your question category.

Option 1: REFILL via IDM Mobile application My accounts your 4G account then click on add credits or renew, Two choices will appear:

  • I have a prepaid Card: Please choose the plan required and enter the Prepaid Card Pin purchased from our point of sale.
  • I have a credit card: Please choose the plan required and enter the information required, the amount will be deducted from your credit card account and your account will be automatically refilled.
Option 2: Buy a prepaid card and refill it at our POS or appointed resellers (Liban Post, Cash United, Whish). List of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx

Option 3: Refill your account at our appointed resellers. List of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx

Option 4: Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Under recharge account, click on renew subscription.

Download IDM application from App Store or Play Store

  • Click My account then sign up
  • Enter the required info to create your own credentials (Name , Email , Mobile , Username and password … ) noting that the password should be complex (Capital letters, small letters, numbers, special characters, …) and greater than 8.
  • After entering information, a Verification Code will be sent to your mobile , enter the code then click verify
  • Click plus sign button
  • Type a Name , then enter 4G account credentials
    • Account Name: type here any name (optional)
    • Username: enter your 4G username
    • Password: enter your 4G password
  • Click Add account
  • After adding the account click my accounts and then on the account name chosen from your end

Please refer to the following link.

The 4G prepaid cards are available at our shops in Holcom Building and Hamra, OMT, LibanPost, Whish and you can find the list of neighboring dealers on this page www.idm.net.lb/points-of-sale.aspx.

If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@idm.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • You can check your bill under” My invoices”.

  • The 4G accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by your bank.
  • The 4G accounts can be also prepaid, where you can refill your account by purchasing a refill card.

From prepaid to postpaid: A bank domiciliation form to be signed and stamped by the bank, or submit it online through our Website “under payment method” and the request will be executed upon your current cycle expiry date.

From postpaid to prepaid: Please send an email requesting to change the payment method or submit it online through our Website, and the request will be executed at the beginning of the subsequent month.

The change of plan can be submitted as follows:

Post-paid:

  • You should refer to IDM website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage.
  • On the left, please click on “Plan” under “Modify account,” choose the desired plan and click on Change before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
Prepaid:
  • Log in to your account via our account management center Modify Account Click on Plan Choose the plan required click on Change
  • Log in to your account via our IDM mobile application Click on CHANGE PLAN Choose the plan required click on NEXT

Please email us to ccu@idm.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.

Moreover, you can submit the request online as follows:

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on cancel account
  • Choose, no thanks proceed to cancellation page
  • Add your reason for cancellation.
  • Password
  • Repeat Password
  • Click on Submit cancellation.

  • Please send a written request to ccu@idm.net.lb by email, and you will be charged the amount of LBP 1800 (vat excluded) each extra GB consumed.
  • In case you would like to cap your account, please send an email to ccu@idm.net.lb and your request will be executed at the beginning of the subsequent month.

  • Please download our Mobile application (IDM), or you can go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then account status and you can get the traffic usage in the account status.
  • In the same page, you will be able to check your current plan under Account type along with the expiry date of the service.

Please make sure to choose the plan required during the refill process in order to be able to change your plan upon recharging your account.

  • If the Auto Refill is turned on, whenever you first reach your expiry date or your monthly quota the account will be automatically renewed if the available credits cover your next refill plan.
  • If the Auto Refill is turned off, please click on Renew Choose the plan required Renew from available credits.

Please access the account management page and click on account info to modify your contact details and enable SMS service.

When you consume the monthly quota before end of cycle, please note that you have to start a new cycle since you can’t refill extra traffic if you have a prepaid account.

Unlimited services and parental control are only available for Fiber and ADSL users.

Quota of cycle is not cumulative and remaining GBs will be lost at the end of cycle.

No need to renew your account on monthly basis to keep SIM card active but you have to renew and use it at least once every 6 months.

Our 4G SIM card is only compatible with our router.


Technical Issues:

  • Normal Hosting: pop.idm.net.lb port 110
  • Panel Hosting: mail.domain.com port 110, example mail.xyz.com

  • Normal Hosting: smtp.idm.net.lb port 25, or port 587 for non-IDM connection
  • Panel Hosting: mail.domain.com port 25, example mail.xyz.com or port 587 for non-IDM connection
Note: You need to Check on “My outgoing server (SMTP) requires authentication” in both hosting types.

We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.