Option 1: REFILL via IDM Mobile application My accounts your 4G account then click on add credits or renew, Two choices will appear:
Download IDM application from App Store or Play Store
All the details can be found under https://www.idm.net.lb/4g.html
Please refer to the following link.
The 4G prepaid cards are available at our shops in Holcom Building and Hamra, OMT, LibanPost, Whish and you can find the list of neighboring dealers on this page www.idm.net.lb/points-of-sale.aspx.
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to firstname.lastname@example.org in order to add your email address, and you will start receiving the invoices on a monthly basis.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by the bank, or submit it online through our Website “under payment method” and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email requesting to change the payment method or submit it online through our Website, and the request will be executed at the beginning of the subsequent month.
The change of plan can be submitted as follows:
Please email us to email@example.com confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
Please make sure to choose the plan required during the refill process in order to be able to change your plan upon recharging your account.
Please access the account management page and click on account info to modify your contact details and enable SMS service.
When you consume the monthly quota before end of cycle, please note that you have to start a new cycle since you can’t refill extra traffic if you have a prepaid account.
Unlimited services and parental control are only available for Fiber and ADSL users.
Quota of cycle is not cumulative and remaining GBs will be lost at the end of cycle.
No need to renew your account on monthly basis to keep SIM card active but you have to renew and use it at least once every 6 months.
Our 4G SIM card is only compatible with our router.
Please refer to https://idm.net.lb/mail-configuration.html in order to get more details about the different steps to be followed.