IDM Fair Use Policy v3.0

SHARED BROADBAND INTERNET ACCESS — FAIR USE POLICY v3.0 Unlimited Access / Unlimited Traffic IDM defines UNLIMITED ACCESS / UNLIMITED TRAFFIC (hereafter “UNLIMITED”) for the Shared Broadband Internet Access as being on the Internet as often as you want, for as long as you want during the publicized UNLIMITED period, provided that you are actually present and actively using the service within the same household.

Under this definition, you should not share the bandwidth with users outside your household, should not download or distribute copyrighted material without the permission of its owner(s), and should refrain from sustained heavy download or upload activity that goes beyond normal residential use. Why a Fair Use Policy? IDM’s Broadband Internet Access is offered at a reasonable cost based on the principle of sharing resources among subscribers; these resources being the network, the local bandwidth and the international bandwidth.

The vast majority of our customers use our services considerately, and their usage does not disproportionately affect the shared network capacity. A very small number of subscribers, however, consume an excessive share of network resources, particularly at peak times, through substantial and continuous download or upload activity far beyond the norm for a residential service. This can impair network performance and reduce the quality of service available to all other users.

To guarantee that all IDM subscribers enjoy a consistent experience, IDM applies this Fair Use Policy (FUP) to ensure that the service is used fairly by everyone and that network resources are allocated appropriately. How Does the Fair Use Policy Work? The Fair Use Policy is a dynamic policy. IDM continuously monitors network usage (capacity and traffic patterns, not content) for each subscriber account and assesses it against the real-time condition of the network.

The assessment takes into account, among other factors:

• The type of traffic generated by the account (for example, browsing, streaming, bulk downloading, peer-to-peer or continuous uploading);
• The availability of local and international bandwidth at a given time;
• Peak and off-peak periods and the overall load on the shared network;
• The account’s consumption pattern over time relative to typical residential usage of the same service type.

Based on this assessment, IDM may dynamically adjust the speed or priority of traffic on an account in order to provide every subscriber with an appropriate level of service and to prevent abuse of the shared resources. Such adjustments may be applied during specific periods, may vary in intensity, and are lifted automatically once the account’s usage returns to a level consistent with fair use.

Affected accounts retain Internet access at all times; the Fair Use Policy only adjusts speed or traffic priority.

Because the policy adapts continuously to network conditions, there are no fixed thresholds, quotas or formulas. The criteria applied at any given moment depend on many variables and may change at any time without notice.

If an account repeatedly or persistently exhibits usage that IDM considers inconsistent with fair residential use, IDM reserves the right to modify, suspend or terminate the service (or any part thereof), temporarily or permanently, without prior notice. Information Provided to Subscribers Given the dynamic nature of the policy, the parameters used to assess fair use are not fixed, are not individually traceable after the fact, and vary with network conditions, traffic type, bandwidth availability and time of day. IDM is therefore under no obligation to disclose, explain or justify the specific calculations, thresholds, methods or limits that led to a speed or priority adjustment on any account.

Upon request, IDM will inform a subscriber whether or not their account is currently affected by the Fair Use Policy. IDM may also, at its discretion, provide general guidance on usage habits that are likely to be considered inconsistent with fair residential use.

IDM’s determination as to whether an account’s usage is consistent with this policy is final, subject to applicable law. Who Will Be Affected? The Fair Use Policy applies to all products and services provided by IDM, including ADSL, VDSL, FTTH and any other service that may be offered in the future and/or listed on IDM’s website.

Only the very few subscribers whose usage is inconsistent with fair residential use will be affected by this policy. Subscribers who use the service for everyday activities and do not, for example, constantly download or upload videos, songs or very large files, are unlikely to be affected. Terms of Service and Changes to This Policy This Fair Use Policy forms an integral part of the subscription agreement and of IDM’s General Terms and Conditions of Service. In the event of any inconsistency between this policy and the General Terms and Conditions regarding usage, traffic management or fair use, the provisions of this policy shall prevail.

IDM may amend this Fair Use Policy at any time to reflect changes in network conditions, technology, traffic patterns or applicable regulations. The current version is the one published on IDM’s website, and continued use of the service after publication constitutes acceptance of the amended policy.