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Option 1: Refills through SMS channel, please send a message to 81979979, and then follow the steps below:

  • You can add extra traffic by texting IDM#T#identifier# prepaid card pin code.
  • You can refill the monthly card, by texting IDM#R#identifier# prepaid card pin code.
  • You can add unlimited night service, by texting IDM#UN#identifier# prepaid card pin code.
    • Identifier: Username (Ex: H123456 or F123456)
Option 2: REFILL ONLINE via IDM Mobile application my accounts your Fiber account. (You may refer to question # 2 and you will get the different steps to create an account)

Two choices will appear:
  • I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
  • I have a credit card enter the information required, the amount will be deducted from your credit card account and your Fiber account will be automatically refilled.
Option 3: Refill your account at our appointed resellers. List of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx

Option 4: Buy the refill card online via our website click on BUY ONLINE, simply add the information required and you will receive the Fiber pin code via SMS in order to refill it from your end. The fees will be automatically deducted from your credit card account.

For any additional assistance needed, you may refer to the following link and follow the different steps required.

  • Download IDM application from App Store or Play Store
  • Click My account then sign up
  • Enter the required info to create your own credentials (Name , Email , Mobile , Username and password … ) noting that the password should be complex (Capital letters, small letters, numbers, special characters, …) and greater than 8.
  • After entering information and clicking on Register, a Verification Code will be sent to your mobile , enter the code then click verify
  • Click plus sign button
  • Type a Name , then enter Fiber account credentials
    • Account Name: type here any name (optional)
    • Username: enter your Fiber username
    • Password: enter your Fiber password
  • Click Add account
  • After adding the account click my accounts and then on the account name chosen from your end

You can use the 4$ service card to:

  • Add Extra 4 GBs to your account
As for the 8$ service card, you can use it to:
  • Add extra 8 GBs to your account
  • As pause card (for freezing purpose) in order to increase your idle time with 15 days.

Please refer to the following link.

The Fiber prepaid cards are available at our shops in Holcom Building and Hamra, OMT, LibanPost, Whish and you can find the list of neighboring dealers on this page www.idm.net.lb/points-of-sale.aspx

Every customer is entitled for 30 idle days since the beginning of his subscription, they decrease whenever the account is not refilled upon expiration and during which the account is considered as frozen instead of canceled.

Thus service cards $8 shall be needed in order to increase idle time (15 additional days) once it reaches less than 6.

Currently, you can only have up to 2 cards in the basket. In case you already have 2 cards or more in the basket, the “Renew" button in Account Management and Mobile Application will disappear and you cannot add anymore.

No, unlimited evening is only available for ADSL/VDSL users who are subscribed to plans above 70 GBs.

Yes this service amounting of LBP 36 000 (VAT excluded) is available for 400GB plan and above.

If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@idm.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • You can check your bill under” My invoices”

  • The Fiber accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by your bank.
  • The Fiber accounts can be also prepaid, where you can refill your account upon expiry date by purchasing a refill card.
  • In case you would like to freeze your Fiber account, please refill your account with a Service Card LBP 12000 (VAT excluded) which adds up 15 idle days to your balance.
  • Failing to do so shall result in the cancelation of the Fiber account on the 20th of the month (upon reaching the -60 in the idle time).

From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, or submit it online through our Website “under payment method”, and the request will be executed upon your current cycle expiry date.

From postpaid to prepaid: Please send an email to ccu@idm.net.lb requesting to change the payment method or submit it online through our Website before the end of the month, and the request will be executed at the beginning of the subsequent month.

The change of plan can be submitted as follows:

Post-paid: You should refer to IDM website www.idm.net.lb and click on account management.

  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage.
  • On the left, please click on “Plan” under “Modify account” and choose the desired plan and click on Change before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
Prepaid: You can simply buy the Fiber refill card required and recharge it.

Please email us to ccu@idm.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.

Moreover, you can submit the request online as follows:

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on cancel account
  • Choose, no thanks proceed to cancellation page
  • Add your reason for cancellation
  • Password
  • Repeat Password
  • Click on Submit cancellation

  • Please go to IDM Website www.idm.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on account freeze “under modify account”
  • Choose the freezing period then click on submit and your request will be executed at the beginning of the subsequent month.
Please note that the freezing fees amounting LBP 24 000 (VAT excluded) will be charged on a monthly basis.

In Case you would like to unfreeze the service immediately, please email us to ccu@idm.net.lb from Monday to Friday from 8AM to 8PM and Saturday from 8:00AM to 4:00PM, the service will be reactivated immediately and the difference between the monthly fee and freezing fee will be charged along with the monthly fee of next month.

  • Please refer to the account management page, and submit the uncap request online "under add extra GBs".
  • You will be charged the amount of LBP 1000 (vat excluded) for each GB consumed.
  • In case you would like to cap his account, please submit the request online or send an email to ccu@idm.net.lb and your request will be executed at the beginning of the subsequent month.

Please go to IDM Website: www.idm.net.lb and click on account management.

  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and the below credentials then click on Add account:
  • Login:
  • Password:
  • Choose Back to my Accounts
  • Click on Manage
  • Click on manage my TV bundle
  • Enter your smartcard number
  • Choose your plan then Click on save configuration
In case you would like to unbundle your account, please follow the same steps then click on “Unbundle”.

Technical Issues:

  • Normal Hosting: pop.idm.net.lb port 110
  • Panel Hosting: mail.domain.com port 110, example mail.xyz.com

  • Normal Hosting: smtp.idm.net.lb port 25, or port 587 for non-IDM connection
  • Panel Hosting: mail.domain.com port 25, example mail.xyz.com or port 587 for non-IDM connection
Note: You need to Check on “My outgoing server (SMTP) requires authentication” in both hosting types.

We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.