Please refer to https://www.idm.net.lb/fiber.html for the up to day prices and packages.
Please visit the nearest dealers; list of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx, Liban Post, Wish, Cash United branches.
If your account was not refilled directly by the dealer or you have been provided with a pin code, please find here under the different options to recharge it:
Option1: Account Management Center
In case you exceed the quota of your metered plan, you can add extra GBs for 3,000 LBP per GB.
Prepaid subscribers: You can add Extra GBs online or using Service Cards available at IDM’s authorized dealers.
Postpaid subscribers: Please refer to the account management page, and submit the uncap request online "under add extra GBs".
In case you would like to cap your account, please re-submit the request online through the account management page or send an email to email@example.com and your request will be executed at the beginning of the subsequent month.
You can still boost you plan by adding the iBooster that covers your needs. You may find below the iBoosters lineup, prices and availability.
|Plan||New price (HT)||Availability|
|Unlimited Night (11pm/7am)||LBP 60,000||Metered Plans 400GB and higher|
|Unlimited Weekend||LBP 60,000||Metered Plans 400GB and higher|
|Unlimited Netflix||LBP 60,000||Metered Plans 400GB and higher|
|Unlimited Social Media||LBP 60,000||Metered Plans 400GB and higher|
|Unlimited TikTok||LBP 60,000||Metered Plans 400GB and higher|
|Unlimited Video Conferencing||LBP 60,000||Metered Plans 400GB and higher|
|Parental Control||LBP 12,000||All plans|
You can add 2 unlimited iBoosters per plan, in addition to the Parental Control iBooster. (Unlimited Night & Unlimited Evening iBoosters cannot be activated together)
“Add TV bundle” is available for all Internet plans, you can select the desired Internet plan and add a Cablevision TV subscription for a discounted monthly rate:
Account freezing will cost you 90,000 LBP (HT) per month.
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to firstname.lastname@example.org order to add your email address, and you will start receiving the invoices on a monthly basis.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, or submit it online through our Website “under payment method”, and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email to email@example.com requesting to change the payment method or submit it online through our Website before the end of the month, and the request will be executed at the beginning of the subsequent month.
The change of plan can be submitted as follows:
Post-paid: You should refer to IDM website www.idm.net.lb and click on account management.
Please email us to firstname.lastname@example.org your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
Please go to IDM Website: www.idm.net.lb and click on account management.
Upon reporting the problem, please note that a ticket will be opened, then an automated SMS will be sent to your mobile number.
You can click on the link received in order to get more details about your case status.
Moreover, you can check it also on our IDM Website by following the different steps below:
Unlimited evening service is only available for ADSL users.
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet. once you log in , please click account info on the left to modify contact details if they are incorrect and to switch subscribe to SMS (notification to be “ON”)
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet once you log in, Under modify account click Modify Bank Account info to download or upload bank domiciliation form .
The remaining GBs will be lost at the end of cycle.
Fiber modem should be installed by our onsite team and cannot be purchased from market.
Please refer to our Website and access the account management page then click on account info to modify your contact details and enable SMS service.
Please refer to https://idm.net.lb/mail-configuration.html in order to get more details about the different steps to be followed.
Please select your modem type: