Beirut, June 11^th 2018

Dear Valued Customer,

During the past 4 days, our network experienced a sequence of unusual and extremely large volumetric DDoS attacks. These Cyber-crime activities were originated from thousands of distributed endpoints around the globe, and were targeting the Lebanese infrastructure in general and some of our subnets in specific. As a result your internet connection might have faced intermittent disruptions.

A team of highly qualified security engineers took the necessary measures and actions, with the coordination and assistance of top international security providers, to mitigate the impact of this Cyber-crime activity on our customers. In parallel, a dedicated team of experienced network engineers was continuously adapting the international circuits' usage according to the volume of the attacks.

The above described actions have significantly narrowed the impact of these attacks on your services in a timely and effective manner.

The Ministry of Telecommunication and IDM have notified the relevant authorities that are taking the appropriate actions to address this issue and pursue the matter to the full extent of the law.

We are very sorry for the wide effect caused by these disruptions on your service. Hoping to provide you with the best experience under all circumstances.

We would like to thank you for your usual understanding, and continuous support. IDM will keep providing you with regular updates.

Best Regards,
IDM S.A.L

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