Notice:
Any Violation(s) of This E-Mail Policy Will Result In Immediate Suspension or Termination of Your Account.

E-Mail Abuse:
Spam is the Internet equivalent to junk mail or unwelcome telemarketers’ calls. Whether solicited or not, bulk e-mailings cause tremendous strain on our Network resources. In Internet culture (Netiquette), sending Spam is fiercely frowned upon. Spam costs all ISPs including IDM, and those additional costs ultimately translate into either increased access costs for you, or in degraded Internet access service. Neither of these is desirable for IDM. For these reasons, IDM prohibits all forms of e-mail abuse, including, but not limited to, the following:

Unsolicited E-mail:
Distribution of chain letters or “junk” e-mail or unsolicited e-mail of a business or commercial nature via IDM’s Internet e-mail servers.

Mail Bombing / Flaming / Harassing E-mail:
Malicious impediments to another person’s use of their electronic mail services or news media by sending them e-mail numerous times in succession (e.g. Mail Bombing); any mail that is sent to another that is annoying, harassing, threatening, or otherwise malicious;

Fraudulent E-mail:
Forging any message header, in part or whole, originating or passing through the IDM Network. Please Remember that you may become the target of spam as a result of Electronically Registering a Product, signing up for product updates or otherwise opting into an e-mail list.

Relaying emails:
IDM will only allow outgoing email for domains hosted on its mail servers and will prohibit users from relaying outgoing emails. IDM will configure its email systems to prevent unauthorized email relaying. IDM will accept email for their own customers, and MAY make explicit private arrangements to relay email for specific other systems. IDM will prohibit its customers from running systems that will relay email for unauthorized people. If such a system is being run, IDM will take steps to remove it from the Internet until this behavior is corrected.

IDM will arrange to regularly check that its customers, practically those on permanent connections, are not running open email relays. Where this is inappropriate for security reasons, or where the connection is intermittent, IDM will ensure that the customers are told how to make this check for themselves. IDM MAY provide tools, probably on the web, to allow customers to make their own checks.

E-mail Aliases:
An e-mail alias is the name before the “@” in your email address (e.g. yourname@idm.net.lb). The primary e-mail alias is also used as your log-in name. The aliases are issued to you by IDM, and are the sole property of IDM. When you are assigned your e-mail alias(es), you are given non-transferable, limited license(s) to use the alias(es) for so long as you keep active the IDM access account(s) associated with the subject alias(es). IDM will not issue an e-mail alias that clearly infringes on another’s trade or service mark. We reserve the right to revoke or rescind any email alias issued to you, if after it is issued to you, we become aware that it may be an infringement. If you surrender the use of an e-mail alias back to IDM, we are not obligated to hold it for you. Upon surrender, we will impose a 180-day internal hold on the alias before it is made available to IDM Network users.

SPAM Protection:
IDM is committed to protecting your inbox from Spam. To do this, we may use a variety of screening and filtering techniques. SPAM emails will be deleted from the SPAM folders after 15 days from receipt. IDM will not send notification when a spam email is blocked.

Occasionally, legitimate e-mail sent from a server that is also generating spam may be screened out. Failure in e-mail delivery may result due to many reasons in any e-mail system, including addressing errors and software problems, as well as Spam-fighting techniques. IDM tries to deliver noncommercial e-mail while preventing your mailbox and our system resources from being overwhelmed by unsolicited commercial e-mail. Delivery of e-mail can never be guaranteed and we have no obligation to ensure that every piece of e-mail sent to you will be delivered. If you believe you have not received an e-mail that was sent to you, please ask the sender to try again or to contact his or her mail system administrator, who may be able to explain or solve the problem.

E-mail Storage and Retention:
IDM recommends that you setup your e-mail client (i.e. Outlook express) to remove e-mail messages from IDM’s mail servers when they are retrieved. However, if you elect to store your read e-mail on IDM’s servers there is a maximum mailbox size allowed depending on the selected contract with a 90 day inactive mailbox limit. IDM will purge all messages over the maximum mailbox size or over the 90 days inactive mailbox limit.

Mailbox Expiry:
IDM will permanently delete mailboxes which have been inactive for a period of 6 months.

Email Limits:
IDM will limit email size to 5 Mbytes.

SMTP Authentication:
IDM will implement SMTP Authentication for all outgoing email.

Identity and Logging:
IDM will ensure that the identity of the machine passing the email is correctly recorded. The HELO announcement WILL NOT be treated as being valid and an IP address WILL be recorded.

IDM will keep other logs for a reasonable period to ensure the ability of translating a given dynamic IP address, in use at a given time, to a particular customer who can be held accountable for any abuse.

Reporting Abuse:
IDM will accept the receipt of reports of any abuse on the abuse@idm.net.lb email address.