Products

1- What is ADSL?
2- How is the Service delivered?
3- ADSL coverage and where is it available?
4- How much will ADSL Cost?
5- I already have a Dial-up Account why should I change to ADSL?
6- Why should I subscribe with IDM?
7- Do I need to have any documents prepared before I apply for ADSL?
8- Where do I get the Bank Domiciliation Forms from?
9- Where do I get the Delegation Letter to IDM from so that I can fill and sign it?
10- I am applying on behalf of a Company what documents should I have ready?
11- I am a foreigner living in Lebanon, am I entitled for the ADSL Service?
12- What if I don’t have a PSTN Telephone Line can I still get ADSL service?
13- What if the Telephone Line is not in my name?
14- What type of ADSL modems does IDM provide?
15- Where do I Get the ADSL modem?
16- I don’t know too much about computers, will IDM install the ADSL modem for me?
17- I have several telephone handsets in various rooms in my house, do I need to install additional equipment when using ADSL?
18- How Do I receive my bill?
19- How do I pay for my subscription?
20- What number do I call for support?
21- How do I change my DSL password?
22- How much is a gigabyte of traffic?
23- Why Is ADSL limited when it comes to Traffic?

1- What is DSL ?
ADSL (Asymmetric Digital Subscriber Line) , one of the latest advanced technologies in the world, will connect your computer to high speed (Broadband) Internet, over your existing telephone line up to 16 times faster than a conventional Dial-Up modem. ADSL is currently the world's most popular broadband technology.

2- How is the service delivered ? [TOP]
The service is delivered through a special ADSL Modem permanently connected to your regular telephone line, to which you can plug your computer. Once you subscribe to the ADSL service, IDM will do the necessary with the Ministry of Telecom to have your line connected to ADSL.

3- ADSL coverage and where is it available? [TOP]
For the current up-to-date list of ADSL ready areas, kindly click here.
In order to know which central office your home telephone line belongs to kindly click here.

4- How much will ADSL Cost? [TOP]
Please check our plans.

5- I already have a Dial-up Account why should I change to ADSL? [TOP]
If you are interested in significantly higher speeds at cheap prices, and faster access to information on the Internet such as email, Webmail, audio streaming, video streaming, video chatting, Internet games, large file transfers and many more, ADSL is the way to go! With IDM depending on the plan you choose you can access the Internet up to 16 times faster than your 64kbps Dial-up account.

6- Why should I subscribe with IDM? [TOP]
With a proven track as the leading Lebanese Internet Service Provider offering Internet to individuals and corporate businesses since 1995, IDM with over 45 highly trained technical staff dedicated 24x7 to providing you assistance in the Sales installation and professional support, and most importantly having Customer Satisfaction as IDM’s highest priority. Rest assure, lay back, relax, and enjoy a reliable, fast and headache free high-speed Internet experience. Moreover along with its competitive pricing and professionalism, IDM is currently working around the clock in order to provide its customers various value added services now and within the near future. IDM’s current users are already experiencing the latest advanced Webmail which was provided as a free service to IDM's existing clients. Take a quick glance at this new Webmail on http://webmailbeta.idm.net.lb

7- Do I need to have any documents prepared before I apply for ADSL?  [TOP]
Yes, to avoid any delays with your application, you should have the following documents available before you apply:
- A copy of your Identity Card or Valid Passport
- Filled and signed Credit Card or Bank Domiciliation Forms from your Bank
- Delegation Letter to IDM allowing IDM to apply on behalf of the customer for the ADSL Service
- Power of Attorney certified by a Notary (in the case where the Telephone Owner's signature is not available on the application form)
- Delegation of Power certified by the Lebanese Embassy, if Telephone Owner resides abroad.
- Copy of last telephone bill

8- Where do I get the Bank Domiciliation Forms from? [TOP]
The Bank Domiciliation forms are available for Download from our Website, on the other hand you may contact our Telesales on 1282, and they will either:
- deliver the Form to you by courier (minor charges may apply) or
- fax the Form to you on a Fax number that you provide

9- Where do I get the Delegation Letter to IDM from so that I can fill and sign it? [TOP]
The Delegation Letter is available for Download from our Website, on the other hand you may contact our Telesales on 1282, and they will either:
- deliver the Letter to you by courier (minor charges may apply) or
- fax the Letter to you on a Fax number that you provide

10- I am applying on behalf of a Company what documents should I have ready?[TOP]
If a Company requires ADSL Service, you would need to have the following documents ready:
- Circular or Commercial Register
- Delegation Letter from the company- A copy of your Identity Card or Valid Passport
- Filled and signed Credit Card or Bank Domiciliation Forms from your Bank
- Delegation Letter to IDM allowing IDM to apply on behalf of the Company for the ADSL Service

11-I am a foreigner living in Lebanon, am I entitled for the ADSL Service? [TOP]
Yes you would be entitled for the ADSL Service, you would need to have the following documents ready before applying:
- Lebanese Residency Permit + Address and Telephone of residency abroad.
- Proof of Lebanese Residence (Deed of Property or Contract of Lease for a non-seasonal lengthy period)
- Proof of Work Permit for Foreign Diplomats in The United Nations Organization
- A copy of your Identity Card or Valid Passport
- Filled and signed Credit Card or Bank Domiciliation Forms from your Bank
- Delegation Letter to IDM allowing IDM to apply on behalf of the customer for the ADSL Service
- Power of Attorney certified by a Notary (in the case where the Telephone Owner's signature is not available on the application form)
- Delegation of Power certified by the Lebanese Embassy, if Telephone Owner resides abroad.

12- What if I don’t have a PSTN Telephone Line can I still get ADSL service? [TOP]
The ADSL service works on the Telephone Line only, it is a must to have a PSTN Telephone Line before applying.

13- What if the Telephone Line is not in my name? [TOP]
If the Telephone Line is not in your name, you would need to present the following documents:
- Power of Attorney certified by a Notary or
- Delegation of Power certified by the Lebanese Embassy if the Telephone Owner resides abroad.

14- What type of ADSL modems does IDM provide? [TOP]
IDM is giving its customer the option to purchase one of the following types of modems:
- USB ADSL Modem
- Ethernet ADSL modem
- Switch ADSL modem
- Switch + Wireless ADSL Modem

15- Where do I Get the ADSL modem? [TOP]
You may purchase the ADSL modem from our showroom when applying for the service or we may deliver the modem to you upon your request by Courier where the Cost of the modem along with minor Delivery Charges must be paid to the Courier representative upon delivery.

16- I don’t know too much about computers, will IDM install the ADSL modem for me? [TOP]
IDM's professional technical team can assist you in the remote installation by phone, or for a an optional installation charge IDM can send one of its fully trained technicians to perform the full installation for you.

17- I have several telephone handsets in various rooms in my house, do I need to install additional equipment when using ADSL? [TOP]
When using ADSL service, you will need to place a noise filter (splitter) provided to you in the modem package between your ADSL modem and the telephone socket in the wall. If you have multiple telephone handsets in your house, you will need to place a noise filter (splitter) the same way for each telephone handset to avoid noise on the telephone line while using your ADSL connection.

18- How Do I receive my bill? [TOP]
IDM billing cycle is on a monthly basis and during the first week of each month IDM will send your invoice to your email account. We also have the option of delivering your invoice to you by courier at a minor extra charge.

19- How do I pay for my subscription? [TOP]
Three methods of payments that you can select from:
1. Bank Domiciliation
2. Credit Card Domiciliation
3. Prepaid Cards

20- What number do I call for support? [TOP]
Our 24x7 support number is 1282

21- How do I change my DSL password? [TOP]
1- Go to https://customers.idm.net.lb/services/index2000.asp
2- Under the “For Dial UP, Broadband and ADSL Users” section, Fill your current Login and password and click next.
3- Choose Change Login Password and click next.
4- Enter the New Password and click next.
4- Turn Off the DSL router and then Power it ON again.
5- Open the web browser and try to browse to any website.
6- You will see an authentication failure message in the browser.
7- Continue and enter the new password.

22-How much is a gigabyte of traffic? [TOP]
Well a gigabyte in its technical definition is a unit of information equal to one billion (1,073,741,824) bytes or 1024 megabytes.

This may seem an exact definition but to many people it is simply Chinese!!
To give you a more real idea about what is a Gigabyte we’ll be telling you what you can really do with a gigabyte and how is it consumed in actual fact.
By doing so we’ll be able to help you consume your gigabyte granted traffic in an efficient way and to prevent exceeding your quota limit.

Here are some usage measurements to clarify the image:

• An average web page is about 50 kilobytes in size (including graphics) so with one Giga you can download 20 000 pages which is equal to 100 hours of none stop surfing.
• An hour of streamed radio would use about 15-20 megabytes.
• An hour of streamed video uses around 100-150 megabytes.
• Playing an online game typically uses about 10-15 megabytes per hour.
• Emails (excluding any files attachments) are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1 gigabyte!
• A super-high resolution (5-6 mega pixels) digital camera JPEG picture or typical MP3 / WMA music file (legally sourced of course!) is about 2-3 megabytes so you could download 350-500 of these images / music files for 1 gigabyte.
 

23-Why Is ADSL limited when it comes to Traffic? [TOP]
IDM’s Main concern is to provide the fastest most affordable and best performing services.
In order to achieve that when it comes to ADSL service, limiting the amount of traffic is essential let us tell you why:

• ADSL is a shared connection lowering the number of users in order to increase traffic limit per person would inquire us to increase the service prices. Maintaining low fixed usage of large number of users help in keeping their high performance.
• On the other hand increasing our service prices in order to increase traffic is unfair to the majority of the users. We are able to say the former since statistics and surveys showed that only 10% of internet users consume more than 70% of the granted traffic.

Taking into consideration that an average Lebanese internet user consumes around 1.5 GB per month and as IDM our best interest is to protect and best server our customers.
It would be illogical to let the majority of our customers that appreciate a high performing limited connection suffer extra unneeded fees.
As a conclusion the limited traffic policy is a policy that was designed to protect the service and performance for the majority of normal business and home users.

The above were the two possible ways that could increase granted traffic limit and that are in our control. The best solution was to offer four plans in which the customer can chose between and switch among either upgrade or downgrade to finally match a plan that best fulfills his needs preventing unnecessary extra cost or extra traffic usage on the other extreme.


For more info email us at adsl@idm.net.lb