1- What do you mean by “Cap is the sum
of Upload and Download”?
2- Prepaid customers: Which Scratch Card shall I use
to renew my account?
3- How can I change the plan that IDM migrated my
account to ?
4- Postpaid customers: How will the new prices
affect my October Bill?
5- Why today I am not getting the bandwidth
indicated in the new plan?
6- What about the Cap? Do I start benefiting from my
plan’s Cap as of today?
7- I used to benefit from
“Unlimited Night Traffic” and “ Double the Speed at Night”. Do I
still have this advantage?
1-
What do you mean by “Cap is the sum of Upload and Download”?
The indicated Cap is the sum of Upload and Download consumptions
(combined). Previously, the old plans used to be capped with a
50%-50% split between Upload and Download, for example accounts with
Plan 512Kbps used to be capped 4GB for Upload and 4GB for Download.
If any of the Upload or the Download consumption volume reaches its
limit, the account would expire or charged for extra consumption
regardless of the second cap level. It is common that users use more
volume in Download than in Upload, the new plans were designed
without fixed allocations for Upload and for Download, hence giving
advantage to use the indicated quota freely as long as the sum of
Upload and Download consumption volume does not reach the limit,
otherwise the account would expire or charged for over consumption.
For example, accounts with 2Mbps/10GB may download as long as the
sum is not reaching 10GB, otherwise the account would expire or
charged for over consumption.
2- Prepaid customers: Which Scratch Card shall I
use to renew my account?
IDM will soon introduce to the market an assortment of new Scratch
Cards to cater and accommodate for all the new plans. Meanwhile,
customers may use the same old Scratch Cards to refill their
accounts momentarily knowing that they will automatically benefit
from the new plans advantage. The old Scratch Cards will be used to
recharge the new plans as follows:
Old Scratch Card 128Kbps/$21 will be used to recharge your account
and will give you
1Mbps/5GB(sum of upload and download)/$21
Old Scratch Card 256Kbps/$25.50 will be used to recharge your account
and will give you
1Mbps/6GB(sum of upload and download)/$25.50
Old Scratch Card 512Kbps/$44 will be used to recharge your account
and will give you
2Mbps/11GB(sum of upload and download)/$44
Old Scratch Card 1Mbps/$77 will be used to recharge your account and
will give you
4Mbps/25GB(sum of upload and download)/$77
All above prices are VAT Included.
Note that the new Scratch Cards will become available in the market
during the month of October to cater all subscribers new plan.
Please keep visiting our website to learn when the new cards become
available.
3- How can I change the plan that IDM migrated my
account to ?
IDM has taken the initiative to migrate all accounts to the
respective new plans taking into consideration the old plans that
customers were initially subscribed based on an optimized and most
efficient migration mapping. However, IDM gives the option for all
customers wishing to change their plan to any of the new plans
assortment, may do so by contacting IDM sales departments or
Customer Care Unit during regular office hours to fill up a special
Change Plan Form and follow the standard procedure to do so.
4- Postpaid customers: How will the new prices
affect my October Bill?
As of October 1st, IDM will charge you the subscription fee based on
the new plan and tariff.
To learn more about your new plan, kindly visit our website
https://customers.idm.net.lb/services/index2000.asp
However, the over consumption part will remain at the old tariff
$1.00 + VAT per 100MB chunk, since you will be charged in October
the volume you have consumed in September. Effective November 2011,
the bill will include the volume consumed in October based on the
new tariff $0.40 + VAT per 100MB chunk.
5- Why today I am not getting the bandwidth
indicated in the new plan?
IDM has upgraded your account to the new plan in a phased and
gradual approach.
uring this transitional period, you will have the opportunity to
gradually and progressively feel the new benefits of a faster
connection throughout the month of October.
It is important to note that the maximum speed you can get is
affected by your distance from the Central Office and the quality of
your telephone copper line.
All indicated plans and bandwidth are “ Up To”
6- What about the Cap? Do I start benefiting from
my plan’s Cap as of today?
Yes. Your account has been upgraded to the new plan and you can
benefit from the new cap.
Remember that exceeding your Cap limit will incur a charge of
$0.40+VAT per 100MB chunk.
7- I used to benefit from “Unlimited Night
Traffic” and “ Double the Speed at Night”. Do I still have this
advantage?
Yes for the “ Unlimited Night Traffic” where available under certain
conditions, however, the “ Double the Speed at Night” is no longer
available.
For more info email us at adsl@idm.net.lb
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