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IDM sal - Terms & Conditions

- IDM Limitation of Liability
- Account Renewal, Suspension or Cancellation
- Conditions for Account Activation
- Payment Conditions
- Investigation Procedure

IDM Limitation of Liability

Service Modification
IDM reserves the right to modify or change its services' price content without prior notice according to the market requirements.
Inappropriate Account usage
This service may only be used for lawful purposes. Materials and/or transmissions in violation of Lebanese Republic regulations is prohibited. This includes, but is not limited to, any hacking activity, threatening or obscene material, or material protected by trade secret.
IDM or other relevant authorities may determine from time to time inappropriate usage of this account and the privilege may be revoked at IDM discretion. Should this occur, the Customer will be informed in writing of this action.
Customers sending massive e-mails (commercial or junk) will not be tolerated and will result in their automatic account termination.

Misuse of Information
Use of any information obtained via this service is at Customerís risk. IDM specifically denies any responsibility for the accuracy or quality of information obtained through its service.

Security and Privacy Violation
For security reasons, IDM strongly recommend to its Customers after activating their account to change the login password through the interactive on-line service available on the IDM web site.
Even though equipped with high-standard security devices, IDM cannot be responsible for security problems, privacy violation, junk e-mail or any damage that may arise to the Customer due by the action of hackers or network trouble-makers.

IDM internal e-mail database
IDM has created its own commercial email data base for its internal use. In case the Customer wants to remove his name from IDM internal database, he shall send his request to support@idm.net.lb

IDM Mail Box & E-mail Size Limitation
The user's E-mail addresses provided by IDM is considered by the company as an official mean of communication.
IDM Dial Up account offers 10 MB of storage capacity in the Mail Box, 5 MB size per e-mail on the outgoing and 3 MB size per e-mail on the incoming, each e-mail could be addressed to a maximum of 20 different addresses at a time, in order to limit unsolicited usage of e-mail.
A warning message to the users will be sent when they reach 80 % of their
capacity. Each email message received for a full mailbox, will be rejected with a "Mailbox Quota Exceeded" error message.

Service Warranties
With respect to the service provided, IDM makes no warranties of any kind, whether expressed or implied, including any implied warranties or fitness of the IDM service for a particular purpose. IDM takes no responsibility for any damages suffered by the Customer including, but not limited to, lost savings, lost profits or lost opportunities, loss of data from delays, nondeliveries, misdeliveries, or service interruption caused by Customerís errors and/or omissions or any other unpredicted cause.

Send all correspondence to IDM sal, Jisr el Bacha, El Bacha Garden Bldg, Beirut, Lebanon.

Direct all questions via e-mail to: support@idm.net.lb

Account Renewal, Suspension or Cancellation

Account Renewal

The contract is valid for 1 month. It will be automatically renewed under the same conditions unless IDM is notified by the Customer 7 days before the end of the month.
Account Cancellation/Suspension
The Customer can Cancel or Suspend his account at any time, by sending a written notice to IDM, via e-mail to the Customer Support to support@idm.net.lb or a FAX to (01) 255732.
Cancellation terminates completely the access to the service. Suspension maintains the Customerís username and mail-box active on the IDM server for a period of 1 month.

IDM reserves the right to cancel the access to the service with written notice, reimbursing unused fees where appropriate on a pro-rated basis 15 days prior to the contract terms.

Conditions for Account Activation

Required Documents
- copy of ID
- for Credit Card customers: copy of a valid Credit Card or Credit Card form provided by IDM
- for Direct Bank Withdrawal customers: Direct Bank Withdrawal form provided by IDM to be filled and approved by the customerís bank
Direct Debit Customers
The account of Customers paying through Direct Bank Withdrawal will be activated only upon the receipt of the Direct Bank Withdrawal signed by the Customerís bank.

Credit Card Customers
When the Credit Card expires, the Customer must send to IDM a signed copy of the new Credit Card, otherwise his account will be automatically suspended.
In the event that a Credit Card charge is denied, the Customer will be notified and must render payment in cash. Late payment will result in a 10% surcharge penalty on the balance amount.

Payment Conditions
Monthly payment
IDM monthly services shall be paid in advance. IDM Billing cycle is calculated on a 30-days basis, starting the beginning of the month. Subscriptions effected in the middle of the month for the first period will be charged pro-rata, accordingly.
Non-consumed hours
Connection hours not used during any given month will not be transferred or credited to any other month.

Additional hours
Customers exceeding their purchased monthly connection time will be billed by electronic mail the next month.
Customers prepaying in months increments will be billed for additional hours the next month at the current rate.

Returned payment
In case of returned payment, IDM is authorized to automatically stop the Customerís account.

Investigation Procedure
In case of any misuse by any IDM internet user and you desire information about such customer, kindly note that such information is highly confidential and cannot be disclosed to any other party, without an official request from the Public Prosecutor before the Court of Appeal in Beirut.

Upon receiving the official request (signed and stamped), IDM will take 48hrs to 5 working days to disclose the requested info provided, it is available in its log files.
For further clarification, please feel free to contact IDMís head Office.
Check your email anytime, anywhere !

Residential Support 24/7
Call us at 1282 or 04 727733

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